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virtual meetings smart management case study answers

Virtual Meetings: Smart Management

This is just my opinions—no research as yet. Waheed Nawaz

Question 1

This is a yes and no. In the immediate future—no.
 Australian bandwidth is not adequate in the majority of country areas which still rely on slow broadband, wireless, satellite, dial-up. By this I am talking about the quality necessary for real face-to-face communication. I think the poor audio and video performance (delays) stated in the case study still exist, making the video conference experience less than ideal. I don’t know if the NBN will improve this, but I believe that this is still the major obstacle to videoconferencing still not taking off.
 Cost is prohibitive for the majority of businesses, and possibly outweighing any cost advantage of reduced travel.
 If extinct means never, then no, it won’t replace face-to-face meetings. This is still fundamental to business operations. A face-to-face meeting at some stage will still be desirable and probably necessary
 Web conferencing, using webcams, still have a place in providing a video contact option, if you are prepared to accept any lower quality that you may experience.
 If you can access another companies’ high quality videoconferencing equipment (rent the access time) then this may provide an alternative. There may be an argument for community based videoconferencing equipment.

Question 2

Telepresence is videoconferencing technology that makes you feel as though you are actually there. It is typified by the provision of high-definition images. Telepresence, by its very nature, would require the latest technology to work effectively.

Question 3

How videoconferencing provides value to a business:
 A face-to-face experience rather than an auditory one (phone/teleconference). Therefore you have all the clues from nonverbal communication.
 Time factor. Videoconferencing saves so much time. This to me this is the big plus.
 Cost factor—reduction in travel costs.
 Environmental pluses—air travel/vehicle use reduced—reduction in carbon footprint.
 Provides a more customer service focus. Being able to offer the option of video makes the contact more personal.

Question 4

Implementing videoconferencing for a small business/factors to consider:
 The size of the business
 The needs of the business—do they really need it? What would they use videoconferencing for? This is paramount to the decision.
 Cost
 Technology knowledge of the users. If it’s too hard to do, it won’t be used.

Question 5

Steps to prepare for web conference as opposed to face-to-face:
 Consider environment—noise, glare
 Know how to use the system well
 Before the conference, narrow the focus in on you rather than a wide shot so your audience can see you clearly (unfortunately, the camera does add 20 kgs)
 Remember to use the mute button
SMART refers to the criteria for establishing goals and objectives, namely, that these objectives are: specific, measurable, achievable, relevant and of fixed duration.

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